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COVID-19 Response






A Message from Mayor Ollie Clemons:

Our Country has encountered a troubling situation which is fluid, dangerous, and critical. Coronavirus (COVID -19) is a novel pandemic which has created a dramatic shift in how we live and interact . Our goal is to continuously monitor developments by engaging in information sharing between all levels of government, the Georgia Department of Public Health, and the CDC.

The welfare and safety of our residents, those we do business with, and employees are of utmost importance. For this reason, I am in constant contact with federal, state, county, and local partners to remain current on information as it becomes available.

I believe that to remain safe, we must continue to employ best practices in our daily activities; keeping social distancing, avoiding crowds, handwashing with soap and water, coughing and sneezing into a tissue and disposing of it, and seeking medical attention by first calling your medical facility- if displaying symptoms similar to the flu; such as cough, fever, or shortness of breath.

Rest assured that your safety is our top priority, which includes making all matters of business accessible without risking transmission of this disease, and that utilities are continuously provided. City Leadership is committed to aggressively monitoring  the development of the Coronavirus and adjusting as necessary to be certain that all requisite policies are in place for your protection.

Austell Cares for and supports our businesses.
We will continue to post information and links as available.

For Information on how you may receive Disaster Assistance:
Small Business Administration

The above link outlines who is eligible, for how much they are eligible, and the process and requirements to receive the loan.

Cobb Collaborative is a non-profit organization which supports the community by providing connections to people, businesses, and information to affect change.  ESL Classes, assistance resources, training and mental health support to name a few.  Please visit online to learn more.


Virtual Court Proceedings

In accordance with the latest Judicial Order due to the COVID-19 crisis, the City of Austell will be conducting court proceedings virtually via Zoom until further notice. This allows defendants to resolve their judicial matters while ensuring compliance with current health guidelines to protect the public as well as court personnel. Virtual court sessions will be held each Thursday at 5:30 pm, please log in 15 minutes prior.

Defendants will need access to a computer, tablet, or smartphone that is equipped with a camera and microphone and a stable internet connection. If you do not have access to those devices, or require other accommodations, you are not excused from your court date.  You must contact Court Services at (770) 944-4327 or (770) 944-4305 or to receive instructions on how to join the hearing. Defendants will be required to present a valid Photo Identification at the time of their court session.

If you have downloaded the Zoom app, you should join the hearing process by using the following meeting ID: 897 0281 4454
If you do not have the Zoom app, you should join the hearing process by entering the following URL in your browser bar or by clicking on the link:


To slow the spread, please continue to follow all necessary precautions: 

  •    Wear your masks in public
  •    Do not gather with those outside of your immediate family or bubble
  •    Watch your distance from others - at least 6 feet
  •    Wash your hands thoroughly and often
  •    Stay home if you are not well
  •    Consider vaccination when available

Community Affairs is available by phone from 8:00a-4:45p. There is a table with all necessary forms outside of Suite 144. Forms may also be printed at

 Public Works is available by phone 8:00a-5:00p forms or online:

 You may receive trash collection information by visiting online:

The Drive-Thru at City Hall is open for payment or you may call 770.944.4300. Hours 8:30a-4:45p.

 Court Services is open by phone 770.944.4300 from 8:30a-5:00p.

 Customers may contact Austell Gas at to make payments, schedule service request, and learn more about Austell Gas System. Customers who wish to make payments in person may visit any Western Union Bill Pay location to make payments. Locally those sites include Publix, Kroger, Walgreens, Talpa Supermercados, and Food Depot (cash only). Our customer service staff is available to deliver exceptional customer care during normal business hours Monday thru Friday 8:00AM-4:45PM by calling 770.948.1841 and follow the menu options.



The City of Austell Police Department is reducing the amount of foot traffic at the Police Station by making the

following changes until further notice:

  • No public fingerprinting until further notice.


The City of Austell

Update on Coronavirus (COVID-19)

In consideration of increasing health and public safety concerns surrounding Coronavirus (COVID-19), the City of Austell has cancelled Court and (specific,not all) activities which involve group gatherings for the month of March. Please visit the City Calendar for updates.

City leadership is closely monitoring the progress of this pandemic, and will adjust scheduling of events in accordance with the information and guidelines provided by national and state government and by the CDC.


To stay current on the latest information available, please see below for details and additional links. 


Know How it Spreads

=         There is currently no vaccine to prevent coronavirus disease 2019 (COVID-19).

=         The best way to prevent illness is to avoid being exposed to this virus.

=         The virus is thought to spread mainly from person-to-person.

o    Between people who are in close contact with one another (within about 6 feet).

o    Through respiratory droplets produced when an infected person coughs, sneezes or talks.

o    These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.

o    Some recent studies have suggested that COVID-19 may be spread by people who are not showing symptoms.

More details: How COVID-19 Spreads


Everyone Should:


Clean your hands often 

=         Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.

=         If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.

=         Avoid touching your eyes, nose, and mouth with unwashed hands.

Avoid close contact


=         Avoid close contact with people who are sick

=         Stay home as much as possible.

=         Put distance between yourself and other people.

o    Remember that some people without symptoms may be able to spread virus.

o    Keeping distance from others is especially important for people who are at higher risk of getting very sick.


Cover your mouth and nose with a cloth face cover when around others


=         You could spread COVID-19 to others even if you do not feel sick.

=         Everyone should wear a cloth face cover when they have to go out in public, for example to the grocery store or to pick up other necessities.

o    Cloth face coverings should not be placed on young children under age 2, anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the mask without assistance.

=         The cloth face cover is meant to protect other people in case you are infected.

=         Do NOT use a facemask meant for a healthcare worker.

=         Continue to keep about 6 feet between yourself and others. The cloth face cover is not a substitute for social distancing.

More details: Cloth Face Covers


Cover coughs and sneezes


=         If you are in a private setting and do not have on your cloth face covering, remember to always cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow.

=         Throw used tissues in the trash.

=         Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol.


Clean and disinfect


=         Clean AND disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.

=         If surfaces are dirty, clean them: Use detergent or soap and water prior to disinfection.

To disinfect:

Most common EPA-registered household disinfectants will work. Use disinfectants appropriate for the surface.

Options include:

=         Diluting your household bleach.
To make a bleach solution, mix:

o    5 tablespoons (1/3rd cup) bleach per gallon of water

o    4 teaspoons bleach per quart of water

Follow manufacturer’s instructions for application and proper ventilation. Check to ensure the product is not past its expiration date. Never mix household bleach with ammonia or any other cleanser. Unexpired household bleach will be effective against coronaviruses when properly diluted.

=         Alcohol solutions.
      Ensure solution has at least 70% alcohol.

=         Other common EPA-registered household disinfectants.
      Products with 
EPA-approved emerging viral pathogens claims are expected to be effective against COVID-19 based on data for harder to kill viruses. Follow the manufacturer’s instructions for all cleaning and disinfection products (e.g., concentration, application method and contact time, etc.).


When to Call 911